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Bon Secours Mercy Health Program Manager Advance Care Planning in United States

Thank you for considering a career at Bon Secours Mercy Health!

Summary of Primary Function/General Purpose of Position

The Advance Care Planning Program Manager provides expertise in daily operational functions of clinical programs within the scope of their licensure. This role ensures the advance care planning programs are operating effectively, through direct participation, reporting, oversight, and providing clinical education to other care team members. Extensive knowledge of patient care workflows, care delivery goals, and medical record documentation processes. Assists the Director of Advance Care Planning and Social Work with program development, education, and integration of Advance Care Planning in care pathways for all adult populations to improve performance and outcomes.

Essential Functions

  • Coordinates daily operations within department, with functions related to healthcare ethics, palliative care and advance care planning (ACP).

  • Provides recommendations on the clinical pathways to improve reliable and effective ACP for Well, Rising Risk, and Seriously Ill patient populations.

  • Monitors and measures progress toward the achievement of departmental, programmatic, and system goals.

  • Establishes strong, consistent relationships with community organizations and key internal and external stakeholders; to provide leadership to pilot/implementation project site leaders and better acquaint the system with the programs offered through the department.

  • Implements system level Advance Care planning processes as they relate to the goals of Care Transformation, Population Health, and Serious Illness programs.

  • Using clinical expertise, optimizes effectiveness of patient education and engagement strategies to promote patient understanding and positive experience with early, proactive consideration of care preferences and care planning.

  • Participates in operational and clinical improvement initiatives that increase the effectiveness and efficiency of ACP processes across the care continuum

  • Provides education to care teams in order to improve patient, clinician and provider experience of advance care planning and serious illness care.

  • Collaborates with other TOC groups to embed ACP throughout system initiatives.

  • Functions with high level of accountability, steadfast quality focus, teamwork, coordination, continual improvement, and care innovation

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age, health status, cultural considerations, and other unique qualities and circumstances of the patients and their support systems.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific ACP gaps, and to provide the care needed as described in system policies and procedures.

Neonates (0-4 weeks)

Adolescents (13-17 years)

Infant (1-12 months)

Adults (18-64 years).

Pediatrics (1-12 years)

Geriatrics (65 years and older)

Employment Qualifications

Education Qualifications -

Required Minimum Education: Masters Specialty/Major According to specialty area (social work, nursing, behavioral health, other)

Preferred Education: MSW or BSN Specialty/Major: According to specialty area (nursing, social work)

Licensing/ Certification -

Licensure/Certification Required: Appropriate to clinical/care specialty

Licensure/Certification Preferred: CNS, LSW, LISW, LCSW, or RN; ACP Instructor Certification

Minimum Qualifications

Minimum Years and Type of Experience :4 years of clinical practice and experience in care setting

Other Knowledge, Skills and Abilities Required: Excellent interpersonal communication and negotiation skills. Strong analytical, data management and computer skills. Knowledge of evidence based practice and interventions required to improve patient outcomes.

Other Knowledge, Skills and Abilities Preferred: Demonstrated success in improving the ACP outcomes of a distinct population of patients in ambulatory, inpatient or community setting. Ability to influence and motivate teams to adopt processes to improve performance.

Bon Secours Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans

  • Prescription drug coverage

  • Flexible spending accounts

  • Life insurance w/AD&D

  • An employer-matched 403(b) for those who qualify

  • Paid time off

  • Educational Assistance

  • And much more

S cheduled Weekly Hours:


Work Shift:

Days (United States of America)


Care Coordination - Population Health Service Organization

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia , which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at .