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Bon Secours Mercy Health Patient Registrar - Harbour View Ed in Suffolk, Virginia

Thank you for considering a career at Bon Secours Mercy Health!



Responsible for registration and pre-registration of all patients, to include a professional patient interview, accurate insurance and computer coding, and appropriate documentation of the events surrounding the interview. Assist with new employee training, quality assurance auditing, and provides feedback to management regarding weaknesses and areas of improvement. Performs ICD-9 coding and assists with the follow-up of accounts that require more detail. Prioritizes patient population and ensures that patient confidentiality is maintained. Communicates with physician's office staff regarding registration and/or admission orders. Maintains knowledge of all policies and procedures and communicates these to the patient when appropriate. Ensure that all necessary paperwork is decimated to the appropriate locations and maintains control of the demographic material needed to complete the patient's medical record.


  1. Work requires ability to read, write, follow oral and written instructions, perform mathematical calculations, and communicate effectively at a level generally acquired through completion of high school education.

  2. Knowledge of insurance verification/pre-certification, and benefits with preferred experience of 6 months to 1 year in patient registration/health care.

  3. Ability to perform in multiple computer applications.

  4. Knowledge of medical terminology and experience in ICD-9 coding is preferred.

  5. Work requires proficient keyboard skills with an average speed of 40 wpm.

  6. Demonstrates outstanding customer service skills; prefers at least one year customer service experience.

  7. Must be able to work under considerable stress using tact and diplomacy.

  8. Must demonstrate the ability to work independently problem solve and be able to resolve conflict.

  9. Demonstrates organizational skills.

  10. Must demonstrate excellent telephone etiquette excellent communication and interpersonal skills.

Bon Secours Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans

  • Prescription drug coverage

  • Flexible spending accounts

  • Life insurance w/AD&D

  • An employer-matched 403(b) for those who qualify

  • Paid time off

  • Educational Assistance

  • And much more

S cheduled Weekly Hours:


Work Shift:

Days/Evenings (United States of America)


SS - Rev Cycle - Legacy BS Acute

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia , which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at .