Bon Secours Mercy Health Spec Patient Access - Full Time - St. Mary's Hospital in Richmond, Virginia
Thank you for considering a career at Bon Secours Mercy Health!
About Bon Secours
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Patient Access – St. Mary's Hospital- Full Time opportunities available
The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.
Provides excellent customer service and communications skills with patients, medical staff, and the general public
Must possess the ability to troubleshoot and resolve problems promptly
Performs registration and basic insurance verification, ensuring accurate patient identity for billing
Maintains the confidentiality of all patients’ records and accounts
Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner
Other duties as assigned
High School Degree or GED
Associate Degree preferred but not required
Prior experience in patient registration/healthcare preferred but not required
Knowledge of medical terminology is preferred but not required
Skills & Abilities:
Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
Engage with staff and patients in a professional manner
Basic math skills
Complete an online application.
Complete the task to take the application assessment.
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Bon Secours Mercy Health is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
And much more
*Benefits offerings vary according to employment status
S cheduled Weekly Hours:
All (United States of America)
SS Revenue Cycle - Legacy MH Acute
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia , which are Affirmative Action and Equal Opportunity Employers, please email firstname.lastname@example.org. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at email@example.com .