Bon Secours Mercy Health Spec Patient Access in Mechanicsville, Virginia
Thank you for considering a career at Bon Secours!
A Team player to ensure patient safety and identity protection, while providing excellent customer service to everyone entering the facility. Obtain complete and accurate demographic and financial information for all patients to ensure clean claim and proper hospital follow up. Ability to work in a fast paced environment with flexibility to include rotating shifts, if necessary.
The schedule will be 10:30AM - 9:00PM Wednesday through Saturday
Work requires the ability to operate accounts receivable inquiry/ update Admission, Discharge, Transfer functions, insurance pro- ration and verification in Epic, as well as inquire functions on electronic billing as normally acquired through four months of training and work experience.
Previous work experience in a customer focused environment.
Work requires interpersonal skills necessary for making patients, clinical staff and physician contacts.
Must be able to work in a fast paced environment with interruption by co-workers or other internal and external customers requiring assistance in researching patient requests.
Work requires a high level of accuracy and attention to detail with demonstrated ability to concentrate on detailed information for extended periods of time. Work requires analytical ability using standard methods, guides and procedures to determine appropriate codes and acceptability of documentation.
Work requires proficient keyboard skills with personal computing skills in a windows environment.
Strong Communication and Customer Service skills needed.
- Work requires ability to read, write, follow oral and written instructions, perform
mathematical calculations, and communicate effectively at a level generally acquired
through completion of a high school education.
- Knowledge of insurance verification/pre-certification, and benefits with
preferred experience of 6 months to 1 year in patient registration/health care.
Ability to perform in multiple computer applications.
Knowledge of medical terminology and experience in ICD-9 coding is preferred.
Work requires proficient keyboard skills with an average speed of 40 wpm.
Demonstrates outstanding customer service skills; prefers at least one year
customer service experience
Must be able to work under considerable stress using tact and diplomacy
Must demonstrate the ability to work independently problem solve and be able to
Demonstrates organizational skills
Must demonstrate excellent telephone etiquette excellent communication and
Bon Secours is an equal opportunity employer.
We’ll also reward your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
An employer-matched 403(b) for those who qualify
Paid time off
And much more
S cheduled Weekly Hours:
Days/Afternoons (United States of America)
SS - Rev Cycle - Legacy BS Acute
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email firstname.lastname@example.org. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at email@example.com .