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Bon Secours Mercy Health Virtual Safety Companion in Cincinnati, Ohio

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Job Description

LOCATION: 1701 Mercy Health Pl, Cincinnati, OH 45237 (NOT REMOTE)

SHIFT: Part Time - 24 hrs per week - Days - 7am - 7pm - Rotating Weekends and Holiday

Primary Function/General Purpose of Position

The Virtual Safety Companion remotely observes and interacts with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary. This position works closely with the hospital bedside clinical staff, Virtual Safety Coordinator and the Operations Manager to escalate any patient conditions as necessary and provides hand-off information upon completion of shift assignment.

Essential Job Functions

· Provides continuous observation of assigned patients through a one-way camera with two-way audio device and immediately contacts the appropriate bedside clinical staff if the patient requires assistance

· Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation

· Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment

· Seeks help as soon as possible when patient appears to pose a threat to self or others.

· Participates in collaborative identification and reporting of patient safety issues and assures patient environment safety

· Provides patients with explanations service as needed, but does not counsel or provide opinions regarding medical conditions

· Demonstrates efficiency in following documented workflows

· Provides high level customer service to all patients, patient's family, visitors, bedside, provider and associates

· Provides accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care

· Uses professional communication, verbal and written, at all times

· Expected to participate in patient service and safety escalation discussions with Virtual Safety Coordinator and bedside nurse

· Promotes safety and protects the dignity of the observed patient.

· Ability to communicate effectively with patients using a microphone and headset

· Demonstrates efficiency in multi-tasking

· Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs and huddles

· Perform other duties, when there is a low volume of observable patients, under the direction of a nurse


· BLS required within 3 months of hire


· Required Minimum Education: N/A

Work Experience

· Patient care experience preferred

· Working knowledge of Outlook, Word, Excel and instant messaging

· Working knowledge of HIPPA

· Familiarity with basic medical terminology preferred

· Previous hospital environment experience preferred


· Ability to communicate with hospital staff and respond quickly to patient behavioral changes

· Capable of continuous monitoring of multiple patients at one time and remain alert at all times while on duty

· Ability to function in stressful and emergency situations is essential

· Ability to record & communicate patient status or behaviors

· Basic data analysis

· Ability to use discretion and courtesy when working with patients, visitors, and staff

· Basic computer operation skills and ability to learn new skills

· Basic Microsoft windows experience

· Efficiency in multitasking and ability to prioritize simultaneous situations

Soft/Interpersonal Skills:

· Attention to detail

· Strong critical thinking and active listening skills

· Ability to follow procedures in emergency and high-stress situations

· Ability to take direction from staff and clinical/operational leadership

· Friendly and reassuring communication with family members

· Skilled at teamwork and being a good team member

· Calm and rational approach to conflict resolution

· Effective at rapid relationship building

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at