Job Information
Bon Secours Mercy Health Conduit - Access Coordinator - Remote in Cincinnati, Ohio
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Full Time - Evening Shift
Primary Function/General Purpose of Position -
Provide non licensed clinical and clerical support for Conduit Health Partners business areas. Primary function is determined by assigned Conduit service and may include call intake, coordination relative to patient logistics, care coordination, scheduling, and communication to support patient logistics, scheduling and care team communication related to books of business. Possesses strong verbal and written communication and interpersonal skills in addition to an understanding of medical terminology. The role requires team participation and willingness to accept delegation. Flexibility, autonomy, strong organization, and the ability to multi-task are essential characteristics.
Essential Functions
Completes patient intake according to workflow
Facilitates care coordination including but not limited to transportation arrangement, scheduling, care instruction as indicated by algorithm or in response to delegation
Accepts/ Facilitates patient/caregiver communication as applicable.
Utilizes workflow or algorithm to determine need for and effective facilitation of escalation as well as request for care team to report to patient care area.
Facilitates communication with providers/ care team to maintain awareness of care event or case status. This includes but not limited to instructions, escalation, bed assignment status, transportation arrangements, inquiries related to potential for readmission, pending evist as well as need for related follow up.
Accurately enters and retrieves information within the EMR or client preferred documentation system as well as other systems utilized within assigned service area ensuring compliance to policy and regulatory processes and data collection.
Maintains professional collaborative relationships with members of the care team.
Participates in process improvement, professional development, peer development, peer review and shared governance.
Responsible for other tasks and analysis as requested /directed.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education Qualifications
Required Minimum Education:
Diploma
High school or equivalent
Preferred Education
Associates Degree
Health or informatics related
Licensure/Certification Preferred
STNA, MA
Minimum Qualifications
Minimum Years and Type of Experience
1-year health care
Other Knowledge, Skills and Abilities Required
medical terminology, customer service
Other Knowledge, Skills and Abilities Preferred
EPIC, CERNER,
IT Requirements
Minimum internet speed of primary and secondary work locations is:
Download speed of 100Mpbs
Upload speed of 20Mbps
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com