Job Information
Bon Secours Mercy Health Resident Services Coordinator in Baltimore, Maryland
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
The Service Coordinator (SC) works to enhance the lives of residents of Bon Secours housing. The SC provides residents with information about, promotes access to, and monitors the provision of local services and resources that can assist residents. The SC works in conjunction with the Housing Department of Bon Secours and the property management team and plays a critical role in fostering an overall positive atmosphere at the property for the enjoyment of its residents.
Employment Qualifications
Bachelor's degree in the field of human services (social work, gerontology, psychology or public health preferred), plus a minimum of 3 years of related experience, or an equivalent combination of education and experience.
Experience and enthusiasm in working with people of diverse backgrounds, particularly seniors and people with disabilities.
Ability to identify, assess, select, develop and maintain community service referral partnerships that assist residents in achieving their life opportunities objectives.
Ability to multi-task and work with limited supervision.
Excellent verbal, written and interpersonal communication skills.
Excellent computer and technology skills.
Must have own transportation.
Ability to work atypical hours including evenings and weekends.
Ability to participate in and contribute to a dynamic team with ambitious goals.
Essential Job Functions
Member of team working to implement the Bon Secours Resident Services program that: addresses residents' basic needs, optimizes residents' physical health and well-being, maximizes independence for the frail and disabled, and promotes social and civic engagement.
Works as a team member with prope1ty manager and other housing staff to serve residents and families about services which may be necessary to maintain a self-reliant lifestyle.
Educates residents, families and staff on available community resources;
Assists residents to build informal support networks among themselves and family members.
Acts as liaison between community agencies, service providers and residents.
Identifies, assesses, selects, develops and maintain referral partnership relationships with local service agencies that effectively assist residents.
Educates residents on service availability, application procedures, residents' rights, etc., both individually and as a group.
Disseminates information to residents and their families via multiple avenues including group presentations, individual meetings and written communications.
Provides limited case-management for residents when such service is not available elsewhere.
Establishes and maintain regular contact with existing residents and welcome new residents in a timely fashion.
When requested, works with property management in mediating conflicts between residents, addressing lease violations, and preventing evictions.
Arranges for, promote and hold regular information and wellness sessions with residents.
Assembles directory of community services and make it available to residents, families and property management staff.
Administrative Duties
Maintains timely and accurate entry of all relevant interactions with residents, families and providers into appropriate data tracking software
Maintains individual files on residents with information as determined by supervisor.
Maintains individual resident files in secure area to ensure confidentiality.
Maintains regular office hours.
Working Conditions
Varying amounts of walking and standing typical of most office jobs, including walking up and down stairs.
Varying locations in and outside of Community Works' office.
Travel through West Baltimore neighborhoods by foot and by car.
Contact with residents of Bon Secours' properties, community residents, partner agencies, City, State and elected officials, and Community Works' staff.
Atypical work hours are required, entailing evening and weekend events
Office Equipment Used
Must possess excellent computer skills, including MS Office Suite. Must have own vehicle and valid driver's license.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com